Frequently asked questions
Quick answers about our services and how to get started.
General
Which Nigerian networks do you deliver to?
Our messaging is delivered to subscribers on MTN, Airtel, Glo and 9mobile.
Do I need to register a Sender ID in Nigeria?
A branded Sender ID is registered and approved with Nigeria’s major mobile networks before it is used. Our team guides you through the process, and timelines can vary by network.
How do I get started?
Send us an enquiry through the Contact page or message us on WhatsApp. Tell us what you would like to send and to whom, and our team will guide you through setup.
Which services are coming soon?
Email & Voice, Reliable OTP Delivery and the WhatsApp Cloud API are coming soon. Use the Contact page to register your interest and we will let you know when they are available.
How do I contact eSMS Africa?
You can call or WhatsApp 08035334769, email us, or use the enquiry form on the Contact page.
Bulk SMS
What is bulk SMS?
Bulk SMS lets you send the same text message to many recipients at once — for example promotions, reminders or announcements — from a single dashboard instead of texting people one by one.
Can I schedule messages for later?
Yes. You can prepare a campaign and choose to send it immediately or schedule it for a time that suits your audience.
Custom Sender ID
What is a Custom Sender ID?
A Sender ID is the name shown as the sender of your SMS. A Custom Sender ID displays your brand name instead of a phone number, so customers recognise your messages immediately.
Real-Time Analytics
How can I see how my campaign performed?
Real-Time Analytics shows you the status and delivery results of your campaigns so you can measure performance and improve the next one.